Solving Local Problems with Global Tech

Fewer missed enquiries, more time for your customers

When you're on a job or with a customer, calls and messages still need answering. We set up AI tools that reply to customers, take bookings and follow up for you, then look after them from here in the North East.

Book a free 15-minute business review See an example
Example

Works with the calendar, inbox and messaging apps you already use.

GoHighLevel n8n Google Calendar Gmail & Outlook WhatsApp Facebook & Instagram

Customers can get an answer and book in at any hour, including when you're up a ladder or closed for the night.

On a busy day, enquiries slip away

Calls go unanswered while you're with a customer. Messages wait hours for a reply. Quotes don't get chased, and past customers don't hear from you again. You care about every one of them, but there are only so many hours in the day.

We help each enquiry get a quick, friendly reply and a clear next step, so fewer slip through and you spend less of your evening catching up.

Reply to customers straight away, even when you're busy.

Make it easy to book, day or evening.

Spend less time on repetitive admin.

What we do

Practical help with the jobs that eat into your day

Each service starts with a problem you'll recognise. The technology comes second, and we set it up and look after it for you.

01 · Capture enquiries while you're busy

Help customers get answers and book, even after hours

When you can't get to the phone or inbox, an assistant replies for you. It answers common questions using information you give it, takes the customer's details and offers them a time to book.

This can be an AI chat assistant on your website, an AI voice agent that answers calls, or both. If a question needs you, it passes it straight on with the details, so you call back knowing what the job is.

What we measure: enquiries captured, how many needed a person to step in, and the bookings that followed.

Ask about an assistant for your business
Example
Your Business Assistant · replies instantly

02 · Keep track of every customer

See every enquiry, booking and reply in one place

No more searching through texts, emails and notebooks. You can see who has been in touch, what they need and what happens next. Customers book online, and automatic reminders help cut no-shows.

We build this on GoHighLevel, a customer management platform, set it up around how you work and manage it for you.

What we measure: how quickly customers hear back, bookings completed and no-shows.

See how it could look for you
Example

03 · Spend less time on repetitive admin

Let the routine jobs take care of themselves

Copying details from one system to another, sending the same update again, telling the team a new job has come in. Jobs like these can run automatically, and you decide what gets automated and what stays with your team.

We use n8n, an automation tool, to connect the apps you already have, so you don't need to change how you work.

What we measure: time spent on each task, mistakes caught and how fast jobs move along.

Tell us what takes up your time
Example Websitenew enquiry AI checksurgent? area? Save detailscustomer list Text ownerurgent job Reply sentto the customer

04 · Follow up and earn more reviews

Make it easier for happy customers to recommend you

A friendly check-in after you send a quote. A note to past customers when they're due a service. A review request once the job is done. Messages go out in your words at the right time, so nobody gets forgotten.

What we measure: quotes followed up, enquiries that turned into bookings, and genuine reviews received. Review requests go to every finished job.

Talk to us about follow-up
Example
  1. Quote sentDay 0 · Kitchen re-fit
  2. Friendly check-inDay 2 · "Any questions about the quote?"
  3. Customer repliedDay 3 · "Can you start in May?"
  4. Job bookedOwner notified · calendar updated
  5. Review requestedAfter the job · ★★★★★

05 · Help customers understand what you offer

A clear website that makes it easy to get in touch

Many enquiries start with a quick look at your website on a phone. We build simple, fast websites and landing pages that explain what you do and where you work, and make it easy to call, book or send an enquiry.

Your site can connect to the same assistant, booking calendar and follow-up as everything else, so website enquiries don't get lost.

What we measure: enquiries that come through the website, and how many visitors get in touch.

Talk to us about your website
Example

06 · Test a new idea quickly

A working first version within 4 weeks

Have an idea for a new product, app or internal tool? We start with discovery: together we agree the problem, who will use it and what the first version has to do. Then we build a working MVP (minimum viable product) within 4 weeks.

You get something real to test with customers or your team. We keep the first version small on purpose so the 4 weeks is realistic, and anything extra goes on a list for the next stage.

What we agree up front: the problem it solves, who will use it, and what it must do to count as finished.

Quick scope check: is your idea a good fit for a 4-week MVP?

Tick the statements that are true for your idea.

Example

What's included

Set up properly, then looked after

What we set up

The assistant, booking, follow-up, automations, website or MVP you need, set up with your information and tested before it goes live.

What it connects to

The phone number, website, calendar, inbox and messaging apps you already use. We work with what you have wherever we can.

Support afterwards

Someone local to contact, help with changes, checks that everything is still working, and a regular summary of what has changed.

How it works

Start small with a pilot, then build on what works

  1. 1

    Free business review

    In 15 minutes, you tell us how your business runs and where enquiries or time get lost. There's no obligation.

  2. 2

    Agree a small pilot

    We pick one problem to start with and agree in writing what success looks like and how we'll measure it.

  3. 3

    We set it up

    We build and test everything, teach it about your business and show you and your team how it works.

  4. 4

    Measure and improve

    We check the results against what we agreed and improve what needs it. Only then do we talk about doing more.

Who we help

Built for busy local businesses across the North East

If your phone rings a lot, your diary runs on appointments or admin spills into your evenings, we can help. You don't need to build or manage any of the technology yourself.

Plumbers, electricians, builders, roofers & more

You can't answer the phone from the top of a ladder. We make sure every caller still gets a reply, every quote gets chased, and every finished job gets a review request.

  • A text back when you miss a call, or an AI voice agent to answer it
  • Job details captured before you call back
  • Quote follow-ups that send themselves
  • Google review requests after each job

Our approach

Be helpful, not clever.

People stay in control

You decide what your assistant can and can't do, and your customer relationships stay yours. AI handles routine questions. You and your team handle anything that needs a person.

Local and easy to reach

We're based in the North East and work with businesses here. When you need help, you speak to someone who knows your setup.

Honest about results

We show you what has changed, such as enquiries captured, reply times and bookings. We won't promise numbers we can't stand behind.

Tested and looked after

Before anything goes live, we test it with the kinds of calls and messages your customers really send. Afterwards we keep an eye on it and fix problems as they come up.

Working together

Clear pricing, shaped around your business

We recommend only what you need and give you a written quote before any work starts.

Start here

A focused pilot

We start with one problem, set up a small version of the fix and measure it against the goals we agreed. You see how it works in your business before deciding on anything bigger.

Then

Full setup

A one-off fee to build, connect and launch everything, including training for you and your team.

Ongoing

Monthly support

A monthly fee for support, maintenance and small improvements. If something needs changing, you ask us and we sort it.

Websites, landing pages, MVPs and larger automations are quoted separately. Our packages are still being finalised, so get in touch for a quote.

FAQ

Good questions

Can't see yours? Just ask and a person will reply.

Do I need to be good with technology?

No. We set everything up, connect it to the tools you already use, show you how it works and keep supporting you afterwards.

Will an AI assistant sound robotic or put customers off?

We set your assistant up to sound like your business: friendly, clear and to the point. It sticks to what it knows, and when a question needs a person it passes it straight to you or your team.

Will customers know they're talking to AI?

We recommend telling them. Your assistant can say it's an assistant, and customers can always ask to speak to a person.

Who stays in control of my customers?

You do. You decide what your assistant can and can't do, you can see every conversation, and your customer data stays in your own dedicated account.

What are GoHighLevel and n8n?

They're the tools we build on. GoHighLevel keeps your customers, bookings and messages in one place. n8n connects different apps so routine tasks can run automatically. You don't need to learn either, because we manage them for you.

How long does setup take?

It depends on what you need. A website chat assistant or missed-call text-back can often be up and running quickly; larger automations take longer. We'll give you a clear timeline at the start.

How much does it cost?

We charge a one-off setup fee plus a monthly fee for managed service and support. More complex automations are scoped separately. Book a free business review and we'll give you a quote.

What does a pilot involve?

We pick one problem, such as calls you miss after 5pm, set up a small version of the fix and agree up front how we'll measure it. At the end you see the results and decide whether to carry on, change course or stop.

What do you mean by an MVP?

A minimum viable product: the smallest working version of a new product or tool that lets you test the idea with real users. After discovery we build it within 4 weeks, then you decide what to add next based on what you learn.

Can you build or improve our website too?

Yes. We build websites and landing pages, and we can connect them to your assistant, booking calendar and follow-up so enquiries from your site go to the same place as everything else.

Do you only work in the North East?

We're focused on businesses in the North East of England to start with. If you're further afield, get in touch anyway.

Let's find the enquiries you're missing

Tell us a bit about your business and what's taking up your time. We'll get back to you to arrange a free 15-minute business review, with no obligation, and talk through what could help.

What would you like help with?